When Will My Order Ship

All orders are processed within 24 hours. Shipping times may vary based on your location.

What Are My Shipping Rates?

Free parcel shipping is available on orders of qualifying products which total over $200 (excluding taxes). Offer only available on select qualifying products where indicated on the product’s information page. All qualifying purchases will be delivered by standard shipping and are subject to Arcus’ standard shipping restrictions.  

Uh Oh! Can I Cancel My order?

Yes. You can cancel your order until item has been processed. Visit the order status page and enter your order number for more details. 

At this time, you can't cancel individual products through online cancellation. You can only cancel by contacting our customer service team. 

Will I Need To Be Home For Delivery?

Yes, all orders are delivered as NSR if the courier deems it safe to leave the package(s). In situations where the courier is unable to do so, they will leave a delivery notice. If you receive a notice, you may pick up your order or arrange another delivery date when you will be available to receive it 

My Mirror Is Damaged...What Can I Do?

Yes, please contact customer service team to inform them that you have refused delivery. If you have already accepted the package, please contact customer service team within 48 hours of delivery to ensure a prompt return and reorder. 

What is Arcus Home's Return Policy

In order to be eligible for a refund, product must be unopened, unexpired to be eligible for returned at anytime within the first 30 days. Product must be in the same condition that you received it and undamaged in any way. If the product is open, or if you have initiated the return after the 30 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions, feel free to contact our customer service team. 

Where Are Your Mirrors Made?

Our Mirrors are proudly made in China. You can read more about our story here! 

How Do I Find The Right Size Mirror?

You can find the perfect size mirror with our sizing guide here.

Do Your Mirrors Sit Flush On The Wall?

We offer mirrors that can do both, some sit flush on the wall and some do not. Please see product description for details. 

Do I Need "Experience" To Install Your Mirrors?

Experience” or being “handy” is not required to install our mirrors. Every Arcus product is designed to be simple and safe to install. Please find our installation guide in the link below. 

Can I Install Your Mirrors By Myself?


What Tools Do I Need To Install Arcus Mirrors?

Apart from a hammer, everything you need is in our toolkit which is included in every mirror sold. 

How Do I Clean My Arcus Mirror The Right Way?

Our cleaning quide can be found at the bottom if the installation guide. See link below